Back to search
HR/ServiceNow Administrator
FTC until November 2025
£26,000 pro rata
On-site in Leicester
We are looking for a highly resilient, positive, and enthusiastic HR Administrator with a methodical approach to tasks and responsibilities. Thrives in fast-paced environments, demonstrating exceptional attention to detail and a commitment to delivering high-quality, customer-focused service. Possesses excellent written and verbal communication skills and works collaboratively across teams to support HR and payroll operations. A reliable team player who consistently upholds professional standards and contributes to a supportive and efficient workplace culture.
The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes:
- Ticket Management: Monitoring and responding to emails via the ServiceNow ticketing system.
- Query Resolution: Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary.
- Call Handling: Answering calls on the general HR advice line, although most of the workload is email-based.
- Collaboration: Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries.
Key Skills
- Excellent written and verbal communication
- Good interpersonal
- Strong customer service
- Highly motivated, enthusiastic & flexible
- Able to work autonomously or as part of a
- Good attention to
- Able to multitask and prioritise workload to meet demanding
- Responsive and proactive when a task is
- Ability to keep calm and stay focused under
- Strong IT skills, including Microsoft
- Good
- HR administration experience
Desirable
- Knowledge and experience of Workday
- Workload Management tool: ServiceNow
- Experience working in a shared services environment
