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Key Responsibilities of a Housing Manager:
- Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types.
- Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment.
- Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice.
- Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners.
What We're Looking For:
- In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors.
- Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives.
- Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities.
- Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement.
- Chartered Institute of Housing qualification or equivalent
The benefits of this role:
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to 500
- Cycle to work scheme
- Free DBS (Disclosures and Barring Service)
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Job title: Housing Manager
Salary: 49,257
Location: Leicester
Hours: 35
If this Housing Manager role is for you then please apply or contact (url removed)
