Operations Manager

Job Title: Operations Manager – Facilities & Cleaning Services

Location: Leicester / Midlands (regular site visits)

Employment Type: Part-Time (25 hours across 4 days) – Full-Time available

Salary: £16.00 per hour + holiday entitlement (20 days + 8 statutory)

Job Overview:

We are a growing commercial cleaning and facilities management company seeking an experienced Operations / Quality Manager to oversee service delivery across sites in the Midlands. This role is ideal for someone based in or around Leicester who is detail-oriented, organised, and confident in managing compliance, audits, and staff performance.

This is a hands-on management role with hybrid flexibility.

Key Responsibilities

Quality Management & Compliance

• Manage and maintain ISO 9002 and ISO 14002 quality systems.
• Carry out regular internal audits and ensure compliance with company policies.
• Oversee accurate invoicing and consistency across business processes.
• Monitor staff attendance using a mobile workforce app.
• Handle customer satisfaction monitoring and client engagement.

Site Audits & Service Standards

• Conduct site audits across cleaning and facilities contracts.
• Assess service standards and produce management reports.
• Implement and follow up on corrective actions.
• Work with operational teams to resolve issues quickly.

Training, Health & Safety & Wellbeing

• Review and improve staff induction and training programmes.
• Ensure compliance in Health & Safety, COSHH, RIDDOR, Safeguarding.
• Carry out wellbeing checks and training assessments with staff.
• Monitor and support new starter induction progress.

Weekly & Monthly Duties

• Check attendance logs and follow up on anomalies.
• Track staff training and induction completion.
• Monitor remedial action plans at underperforming sites.
• Conduct vehicle safety checks and analyse reports.
• Calculate carbon footprint data from energy usage.
• Audit invoices for accuracy and compliance.
• Attend monthly management meetings and present findings.

Candidate Requirements

We are looking for a motivated Operations / Quality Manager with experience in cleaning, facilities management, or service industries.

You will need:

• Strong communication and leadership skills.
• Experience in quality auditing and compliance.
• Basic IT skills (Word, Excel, Email).
• Confidence in challenging non-compliance professionally.
• Ability to work independently and manage multiple sites.
• Based in Leicester or Midlands (field visits required).

Benefits

• Competitive hourly rate + holiday entitlement.
• Part-time (25 hours) with or option for full-time hours.
• Career growth in a growing facilities services company.