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Home based/ travel to key account sites
Competitive salary + monthly car allowance
TXM is recruiting for a leading automation and intralogistics company, seeking to hire a Key Account Manager. In this position you will be responsible for the development and management of assigned resident site key accounts as well as continuous improvement activities.
In this role you will need to have a maintenance engineering background ideally with intralogstic automated machinery. You will need to have experience with, customer management, contract management and a drive for continuous improvement.
Responsibilities:
- Manage assigned UK Residential service contract customers including account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract
- Ensure that the Resident Support contracts are delivered via the Site Managers and that the Customer relationships are managed
- Assist and support the Head of Operations on new business ventures, troubleshooting aspects with existing customers
- Take an active role in leading and managing the growth and development of the customer service operation in line with the Customer Service strategy for the UK
- Manage the negotiation of service contract pricing when necessary
- Take a lead role in monitoring the identification and development of strategic service accounts
- Manage business development in service on a strategic level for customers
- Ensure that new service operations plans, policies, procedures and transition/migration plans are consistent with the overall company goals and objectives
Required Experience and Skills:
- HNC/HND or Degree qualified; Engineering
- IOSH/NEBOSH Health & Safety qualification
- Experience of working for an Automated Materials Handling company
- Experience of managing large maintenance budgets
- Strong customer service experience and management is a prerequisite
- Experience of negotiating and compiling service contracts
- Previous experience of budget control
- History of managing and developing customer accounts successfully
- History of implementing and managing continuous improvement initiatives
- Possess significant knowledge of complex servicing concepts to be able to assist in establishing standards applied across subsidiaries
