Service Manager

Service Manager – inclusion
Location: Poplar Bank, Huyton, Knowsley, L36 9GD
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £48.11 Per Hour
Job Ref: OR19874
 
Job Responsibilities

• Oversee daily operations and ensure efficient service delivery.

• Manage and support team members to achieve performance goals.

• Develop and implement policies and procedures to improve service quality.

• Coordinate with other departments to ensure smooth workflow.

• Monitor and report on service performance metrics.

• Handle customer inquiries and resolve issues promptly.

Person Specifications
Must Have

• Proven experience in a managerial role.

• Strong leadership and communication skills.

• Ability to work under pressure and meet deadlines.

• Excellent problem-solving skills.

• Proficiency in relevant software and tools.

Nice to Have

• Experience in the public sector or similar environment.

• Knowledge of local government operations.

• Additional certifications in management or related fields.

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