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Department: Housing
Responsible for: Engagement Officer x3
Pay: (Apply online only) per/day (Umbrella)
Key Responsibilities
Project & Change Management
- Lead the delivery of the Resident Engagement Reset project across Housing Services, supporting new and innovative ways of working.
- Oversee change management activities, including reviewing and reshaping resident involvement structures and introducing informal engagement methods.
- Ensure all projects are delivered to agreed scope, timelines, and governance standards.
- Support preparation for regulatory inspection by compiling and analysing evidence against the Social Housing Act Consumer Standards (especially Transparency, Influence & Accountability).
- Ensure compliance levels are understood, documented, and continuously improved.
- Embed changes across services, helping staff adapt confidently to new practices.
- Develop creative and workable solutions to complex housing challenges, improving efficiency and resident outcomes.
- Benchmark engagement performance (including TSMs) with other social landlords and develop proposals for enhanced approaches.
- Lead effective communication and engagement activities with internal teams, residents, and external stakeholders.
- Manage delivery of groups and forums forming the resident involvement structure, ensuring consistent governance and high-quality resident participation.
- Promote inclusive engagement and ensure views of residents with protected characteristics are represented.
- Build strong relationships with residents, encouraging co-production and co-design practices.
- Manage preparation and responses to major consultation exercises, including statutory consultations under s105 and s20.
- Lead on the completion of Equality Impact Assessments (EqIAs).
- Prepare written responses to councillor enquiries, complaints, and resident concerns within agreed timeframes.
- Produce regular progress reports against the Resident Involvement Strategy action plan.
Leadership & Compliance
- Manage and support a team of three Engagement Officers.
- Deputise for the Head of Resident Involvement & Participation as required.
- Ensure full compliance with GDPR and confidentiality policies.
- Work flexibly across community settings, office locations, and from home, with occasional evening/weekend meetings.
About You
- Strong background in project management, change management, or transformation within housing or public sector environments.
- Deep understanding of resident engagement best practice and regulatory expectations in social housing.
- Excellent communication, stakeholder management, and relationship-building skills.
- Experience leading teams and driving cultural and operational change.
- Ability to analyse data, produce reports, and present findings confidently.
- Committed to equality, inclusion, and empowering resident voices.
At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident-focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward-thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process.
Apply now to be considered for the Resident Engagement Manager position and take the next step in your housing career.
