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Resident Experience Assistant - West London - £32,000 + Discretionary BonusMy client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new residential Build-to-Rent development in West London compromising of 270+ apartments.You will be responsible for providing onsite property management services, delivering first-class customer experience. You be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.The successful candidate will be a good team player with strong organisational and communication skills, have the ability to work under pressure and a willingness to learn. A self-motivated individual, that is able to demonstrate reliability, flexibility and initiative.Responsibilities
- Provide first class customer service to residents, being the first point of for all residents and visitors
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
- Management of amenity space hiring
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
- Completing all applicant vetting in line with procedures
- Ensuring marketing portals remain up to date at all times
- Organising and running tenant services via third parties and in-house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Arrears chasing and reporting
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development
Skills and Experience Required
- Strong customer service ethic / background within the property industry
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage
Working Hours: 4 days on, 4 days off, 12 hours days between 8am to 8pm with 1 hour lunch breakSalary: £32,000 Dependant on Experience + Discretionary BonusFor more information, please contact Megan on the Business Support desk.
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