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- Manage inbound complaints and queries via email, phone, and social media, ensuring timely resolution in line with service level agreements.
- Collaborate with internal teams to book, schedule, and oversee repair appointments.
- Utilize CRM systems to document and manage case information accurately and efficiently.
- Act as the first point of contact for property maintenance inquiries, delivering a professional and empathetic service to customers.
- Provide administrative support to the team and contribute to achieving performance targets.
- Build strong, positive relationships with internal teams, contractors, and customers to foster trust and collaboration.
- Proven experience in customer service, with a focus on complaint resolution and case management.
- Strong verbal and written communication skills, capable of handling sensitive issues professionally.
- Proficiency in MS Office applications and CRM systems.
- Excellent problem-solving skills and a proactive, solution-oriented approach.
- Ability to collaborate effectively in a dynamic, fast-paced environment.
