Technical Support Officer

Good Afternoon,

I am currently representing Lewisham Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a ratewhich is negotiable dependent upon experience

We are looking for a Technical Support Officer this role will be: SE6 4RU

The right candidate will:

• Provide collaborative support to service colleagues, assisting with system requirements and navigation.
• Diagnose and troubleshoot technical issues, escalating complex cases to the appropriate teams when necessary.
• Design, build, and maintain dashboards to support data-driven decision-making across technical support operations.
• Configure and tailor diagnostic tools and workflows to meet specific operational and customer needs.
• Stay informed about product updates, system changes, and industry best practices to maintain technical proficiency.
• Support the onboarding and training of new team members or customers by sharing technical insights and guidance.
• Accurately document support interactions and resolutions to support knowledge sharing and continuous improvement.
• Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support.
• Collaborate with cross-functional teams to identify recurring issues and contribute to service and product enhancements.

We require the following:

• Proven experience in applications support.
• Totalmobile knowledge or experience is highly desirable.
• A proactive and customer-focused approach to technical support.

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon,