Billing & Accounts Officer

Billing & Accounts Officer
Location: Carshalton Road, Sutton, SM1 4LE
Start Date: ASAP
Contract Duration: 3+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £17.39 per hour
Job Ref: OR19188
 
Job Responsibilities

• Manage service charge and major work accounts promptly.

• Provide payment options and refer leaseholders to advice sources if needed.

• Refer debts to external solicitors when appropriate.

• Recommend debts or credits for write-off or write-on.

• Process refunds for accounts in credit.

• Encourage and manage direct debit payments.

• Take payments over the phone using debit or credit cards.

• Support the team during busy periods and work flexibly.

• Collaborate with SHP staff for essential customer services.

• Attend resident forums and meetings as required.

• Assist in calculating service charge actuals and invoice processes.

• Respond to correspondence and complaints promptly.

• Achieve personal and team targets and participate in initiatives.

Person Specifications
Must Have

• Customer-focused experience and commitment to excellent service.

• Ability to work under pressure and meet deadlines.

• Strong written and verbal communication skills.

• Good numeracy, literacy, and IT skills, including Microsoft Office.

• Ability to work independently and as part of a team.

Nice to Have

• GCSE Maths and English at Grade C or above, or equivalent.

• Full UK driving license and access to a vehicle.

• Business insurance for own car.

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