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Digital Product Manager - Mobile Banking Transformation
Robert Half is supporting Protiviti Consulting on a major global transformation programme, redesigning and consolidating contact centre customer journeys into the mobile banking app to increase adoption and improve customer experience.
This is a hands-on Digital Product Manager role, reporting at a global level and working with cross-market teams. You'll own the end-to-end design and delivery of mobile banking product features that bring customer service and support journeys directly into the app across multiple regions.
Contract Assignment Details:
- Location: London (Hybrid 1-2 days per week) OR Hong Kong (Hybrid)
- Duration: Initial 3-6 months (with potential extension)
- Day Rate: £400 p/day PAYE PLUS 12.07% holiday pay accrued (employer's NI & tax deducted at source - no umbrella company fees)
- Start Date: Subject to Protiviti onboarding and technology setup (approx. 2 weeks turnaround)
Role Responsibilities:
- Own and deliver digital product features within the mobile banking app.
- Redesign and integrate contact centre journeys (support requests, service enquiries, issue resolution) into the app.
- Define product roadmaps and manage the full lifecycle from requirements through to launch.
- Collaborate with UX, technology, and operations teams to simplify customer journeys and drive adoption.
- Partner with regional stakeholders across multiple markets to ensure localisation and adoption.
- Track KPIs and usage data to demonstrate customer experience improvements.
Experience Needed:
- Proven Digital Product Management experience in mobile banking or large-scale consumer apps.
- Strong understanding of customer journey design and app-based service delivery.
- Ability to manage stakeholders and deliver in complex, multi-market environments.
- Familiarity with contact centre operations and digital channel transformation preferred.
- Nice to have: conversational banking / chatbot experience (particularly relevant for India-based pod roles).
Important Note: Associates will undergo comprehensive financial and criminal background checks, which may take up to two weeks to complete.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
