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Location: City of London Branch
Salary: 32,000 per annum
Department: Retail Branch Operations
Reports to: Area Branch Manager (with a dotted line to Head of Operations)
About the Role
We are seeking an organised, customer-focused Assistant Branch Manager to join our City of London branch on a 6-month fixed-term contract. This is a key operational leadership role, ideal for someone with strong retail banking experience and the confidence to oversee daily branch performance.
As the Area Branch Manager is often engaged in business development and off-site responsibilities, you will frequently lead the branch day-to-day-ensuring operational excellence, managing the Personal Bankers/Cashiers, and maintaining the highest standards of customer service and compliance.
Key Responsibilities
Branch Operations & Risk Control
Jointly ensure operational excellence alongside the Area Branch Manager.
Oversee all Personal Bankers/Cashiers in relation to operational performance.
Hold joint custody for cash, valuables, security forms, lockers and key combinations.
Maintain single custody of loan documents and act as second emergency key-holder.
Supervise and authorise cash transactions; monitor all cash department activities.
Ensure AML, KYC, and compliance controls are strictly followed for all transactions.
Record and maintain inventory of security forms.
Authorise debits to customer and office accounts within agreed limits.
Check, monitor, and balance bills for collection and dispatch delivered orders.
Control postage, despatch of letters, and stationery inventory/reordering.
Check and sign Demand Drafts as primary verifier.
Oversee inward clearing transactions, associated vouchers, and account reconciliations.
Review return items, charges, and payments.
Maintain cleanliness, decorum, and safety of the branch premises.
Customer Service & Staff Management
Ensure excellent customer service and effectively resolve customer complaints.
Oversee staff punctuality, attendance, and daily task allocation.
Provide cover for Personal Bankers/Cashiers or Branch Manager when required.
Act as the main interface between branch staff and the Area Branch Manager.
Loans & Account Management
Handle all loan accounts: appraisal, supervision, follow-up, and file maintenance.
Calculate drawing power and submit assessments to the Branch Manager.
Assist in preparing loan applications, new/renewal proposals, and credit assessments.
Independently check KYC requirements in coordination with the Branch Manager.
Maintain loan registers and documentation.
Administration & Compliance
Support the Area Branch Manager with general branch administration.
Manage data security and ensure compliance with record retention policies.
Participate in audits, reviews, and operational reporting.
Perform word processing, email, and data entry as required.
Competencies & Experience
Strong understanding of UK retail banking operations.
Solid knowledge of KYC, AML, risk control and compliance standards.
Proven ability to lead and support a small team.
Excellent organisational skills and attention to detail.
Customer-focused with effective communication skills.
Comfortable taking on additional responsibility when needed.
Able to work independently with minimal supervision.
Key Deliverables
High operational standards across all branch activities.
Strong risk and compliance controls.
Efficient branch processes and exceptional customer service.
Effective staff management and teamwork.
Support branch sales and service performance targets.
If you're ready to take the next step in your banking career and play a vital role in the smooth running of a busy City of London branch, we'd love to hear from you.
