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Job Opportunity: NHS General Manager - EPR ReadinessLocation: South East EnglandBanding: NHS Agenda for Change Band 8b to 8d (depending on experience)Contract Type: 6 months
Are you a seasoned NHS Operational Leader with a passion for service excellence and transformation delivery? We're seeking a driven and highly capable General Manager - EPR Readiness to join our client and help lead a major critical change programme.
This role is central to ensuring that operational services across the Trust are fully prepared for the transition to a new Electronic Patient Record (EPR) system — while continuing to deliver high-quality care, meet national targets, and protect income and performance.
Key Responsibilities
- Act as the senior operational lead for EPR readiness, providing expert input into planning, risk management, and performance assurance.
- Deputise for Director at internal and external boards, programme meetings, and operational readiness sessions.
- Lead Trust-wide efforts to ensure safe and stable service delivery through go-live, with a clear focus on protecting:
- Activity and income
- NHS England performance targets (RTT, CWT, DWT)
- Clinical and patient outcomes
- Support divisional leadership teams in developing and implementing readiness plans that meet ICB contractual expectations.
- Escalate and resolve risks early, providing clear, data-driven assurance to the executive team.
- Build strong cross-functional relationships and foster collaboration between operational, digital, finance, and clinical stakeholders.
About You
We are looking for an experienced NHS General Manager or Service Manager with a strong operational track record in acute or integrated healthcare settings.
You will bring:
- Substantial senior operational management experience in the NHS.
- Deep understanding of NHSE operational performance metrics (RTT, CWT, DWT) and ICB contract performance frameworks.
- A proven ability to lead through complexity and deliver service continuity through major change programmes.
- Exceptional communication and stakeholder management skills.
- Experience working on digital or EPR transformation programmes is desirable, but not essential — operational leadership is the priority.
