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This is a dynamic Associate Client Services Officer role, where you will be responsible for managing client accounts and supporting operational excellence across multiple jurisdictions. You will work in a fast-paced environment, enhancing client service delivery and strengthening internal processes.
Client Details
The client is an award-winning financial services firm recognised for rapid growth and innovation across global markets. With a strong reputation and a diverse international client base, the company is committed to delivering both exceptional service and unrivalled career progression.
Description
The duties of the Associate Client Services Officer include:
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Manage client accounts and support the end-to-end client journey
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Identify opportunities to enhance client service and efficiency
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Participate in operational projects and ensure compliance with internal processes
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Liaise with internal departments to resolve queries and maintain strong communication
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Adhere to service-level agreements and ensure timely processing of reviews
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Build relationships with clients, banks, and internal stakeholders
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Support and collaborate with Front Office teams both pre and post sale
Profile
The ideal Associate Client Services Officer will have some experience within financial services, particularly in FX, payments, banking, or operations. They will be detail-oriented, proactive, and adaptable, with excellent communication skills and the ability to manage multiple tasks under pressure. Strong time management, a commercial mindset, and a team-player attitude are essential.
Job Offer
The opportunity to work for a rapidly growing financial institution based in the City of London.
