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Job Title: Repairs Contact Centre Team Leader
Location: Newham
Rate: up to £22.08 PAYE hour
Term: Temporary ongoing
Are you an enthusiastic leader with a passion for customer service? Our client, a prominent organisation in Newham, London, is seeking a Repairs Contact Centre Team Leader to join their dynamic team on a temporary basis. This role is conveniently located just 5 minutes from Abbey Road train station!
What You'll Do:
- Lead and manage a team of 12 customer service staff, ensuring a high level of service delivery.
- Foster a results-oriented and resident-focused working culture.
- Oversee staff performance management, training, and development.
- Ensure compliance with Health & Safety and Council policies.
- Handle customer complaints efficiently, striving for that 'right first time' approach.
What We're Looking For:
- Proven experience in managing staff and delivering high-quality services.
- Strong communication skills with the ability to engage diverse audiences.
- A proactive approach to problem-solving and risk management.
- A solid understanding of customer-focused service delivery.
- Must have experience using Northgate/NEC system
- Must have experience as a Team Leader in a contact centre
This role requires flexibility, including some evenings and weekends, to meet service requirements. If you're ready to make a difference and lead a passionate team, we want to hear from you!
Apply Now! Join us in creating a positive impact in the community and help us provide best-in-class services to our residents. Your leadership journey starts here!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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