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A Complaints Paralegal is sought for an engaging role in a not-for-profit organisation's legal department, requiring strong analytical skills and a thorough understanding of complaint handling.
Client Details
Paralegal role focused on handling complaints typically involves managing and resolving client complaints, investigations, and reporting. This might include managing complex written complaints, preparing legal documentation, ensuring compliance with regulations (like the FCA and GDPR), and assisting in the investigation of complaints
Description
- Managing and coordinating complaints in a professional and timely manner.
- Ensuring that all complaints are handled in line with the company's processes and regulatory requirements.
- Providing legal advice and guidance to team members regarding complaints.
- Drafting legal documents, correspondence, and reports.
- Assisting in the preparation of legal cases.
- Conducting legal research to support case preparation.
- Liaising with external parties as required.
- Maintaining a high standard of customer service while dealing with complaints.
Profile
A successful Complaints Paralegal should have:
- A degree in Law or a related field.
- Proven experience in a similar role within the not-for-profit industry.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in legal research and documentation.
- A thorough understanding of complaint handling procedures and regulations.
Job Offer
- competitive day rate
- hybrid working
- A supportive work environment that values teamwork and collaboration.
- The opportunity to contribute to an organisation that has a real impact on the London community.
- A temporary role with the possibility of extension based on performance.
If you're passionate about making a difference and have the necessary skills, we encourage you to apply for this Complaints Paralegal position in London.
