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As a Dispute Examiner, you will work as part of a busy team, apply your detailed knowledge of housing law, the Ombudsman's jurisdiction and your excellent customer care skills to assess cases when a landlord's internal complaint process is complete.
You will speak with residents to confirm what issues remain unresolved and identify the most appropriate route for complaint resolution.
Client Details
My client is a Public Sector organisation based in London.
Description
The key responsibilities of the Dispute Examiner will be to:
- Independently manage a high-volume, varied, and complex caseload.
- Ensure compliance with GDPR legislation and associated Ombudsman guidance when managing casework.
- Identify cases that are outside the Ombudsman's jurisdiction at the earliest opportunity and managing the associated communication with all parties.
- Liaise with residents and landlords to determine the most suitable resolution method (e.g., investigation, mediation, early resolution).
- Assess case complexity and risk to support effective dispute resolution.
- Signpost residents to appropriate external services such as Citizens Advice or local government services.
- Deliver high-quality customer service, considering individual needs and communication preferences.
- Share insights, best practices, and emerging trends with internal teams to support sector-wide improvements.
Profile
The successful Dispute Examiner will possess the following:
- Solid knowledge of housing law and complaint resolution processes
- Experience handling disputes and assessing case eligibility
- Proven ability to meet targets while managing high volumes of information accurately
- Skilled in data analysis, research, and interpreting complex information
- Excellent customer service and ability to manage difficult situations
- Effective communicator with people from diverse backgrounds, including those with additional needs
Job Offer
This is a 6 month position
- 35 hours per week
- Hourly rate paying between £24.00 - £28.00 depending on experience
If this role is of interest to you, get in touch today!
