Head of Voids, Lettings and Major Adaptions

Head of Voids, Lettings and Major Adaptions

South London

Permanent 73,000 to 80,0000

Hybrid Working

As a member of the extended management team, as the Head of Voids and Lettings you will provide strategic direction for the delivery of void turnaround and lettings. You will have 4 direct reports and overall responsibility for around 24 members of staff and be responsible for a service budget of around 3.5m.

Leading on the strategic analysis and policies in voids and lettings, using business intelligence and transformation to improve, monitor and review the void process, setting and monitoring appropriate performance targets to deliver an efficient and streamlined service.

Some of the responsibilities will include:

• Minimise void loss whilst continually improving services to tenants who are moving into their new homes.
• Effective contract management to ensure that contractors deliver properties on time to a high standard.
• Ensure performance is effectively managed through managers.
• Contributing to and driving performance through timely and effective data collection and provide reports and commentary as appropriate.
• Ensuring that properties are let effective, efficiently, to a high standard and are compliant
• Adapting homes to allow tenancies to be maintained
• Driving transformational change across the team, shaping services based on customer feedback and insight.
• Maximising the number of properties brought back into use from the private sector
• Fostering an environment of high-performance standards, ensuring KPI targets across the team are met consistently, providing and presenting regular statistical information, reports and presentation
• Management of Contractors and third parties, evaluating performance, taking corrective action where necessary to address issues.

To be considered for the role you will need:

• Proven ability to lead a strategic team at a similar level through customer services and leadership capability.
• A successful track record and background of consistent achievement at senior management level in a local authority or large complex organisation.
• Demonstrable excellence in team management and service delivery in relation to the provision of customer orientated services that achieve successful outcomes.
• Ensure effective contract and budget management in delivering high quality void works.
• Experience in leading, coaching, inspiring and motivating staff to deliver high quality voids, lettings and major adaption service, developing and delivery of corporate policies and strategies whilst ensuring that the corporate vision and statutory obligations are always met.
• Experience of effective contract and budget management

Please click 'apply now' or contact me for more information

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