- Managing performance and delivery of responsive repairs and planned works contracts.
- Pre- and post-inspection of works to assess quality, value for money, and tenant satisfaction.
- Leading on disrepair cases, resident complaints, and void property management.
- Approving payments, resolving contractor disputes, and ensuring procurement compliance.
- Supporting and developing team members, overseeing section 20 notifications and resident consultations.
- Chartered Surveyor status (RICS or CIOB) or equivalent professional qualification.
- Substantial experience in building defect diagnosis, project management, and contractor supervision.
- A strong working knowledge of building construction, maintenance techniques, and contract law.
- Excellent communication and customer service skills.
- Experience working in the housing sector, particularly with repairs and voids.
- Strong IT and organisational skills, including use of asset management systems.