Back to searchCustomer services executive
ITSS Recruitment
Posted 18 hours ago, valid for 23 days
London, Greater London E11 4QX
£28,000 - £33,000 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- Our client, an award-winning Utilities Company, is seeking a Customer Service Officer located in Leytonstone / Essex Borders.
- The ideal candidate should have proven experience in a customer service role, with strong IT skills and a focus on customer satisfaction.
- Key responsibilities include managing incoming service issues, analyzing customer feedback, and supervising daily operations to enhance service quality.
- The position requires excellent communication skills and the ability to motivate and manage multiple teams effectively.
- The salary for this role is competitive, and candidates should have at least two years of relevant experience.
The ideal candidate will possess strong customer service skills with strong IT skills. As well as dealing with incoming calls, you will be responsible for analysing customer feedback, resolving issues, and supervising daily operations to enhance customer satisfaction.
Duties
Manage incoming service issues to ensure a high-quality service delivery.
Communicate effectively with customers to address inquiries, complaints, and feedback.
Analyse customer data and trends to identify areas for improvement in service delivery.
Supervise daily operations with engineers, suppliers and other support staff and external companies, ensuring adherence to company policies.
Provide support to team members, fostering a collaborative environment.
Develop and implement strategies to enhance customer experience and satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to resolve complex issues affecting customers.
Qualifications/Experience
Proven experience in a customer service role.
Strong management skills with the ability to motivate and manage multiple internal and external teams effectively.
Excellent communication skills in English
Ability to analyse data and generate actionable insights for improving service quality.
Strong problem-solving skills with a focus on customer satisfaction.
Proficient in using customer service software and tools.
A positive attitude with a commitment to delivering outstanding service.
This is an office based position.
