Contract Manager

Salary: 65,000 - 70,000

Location: Central London

We are seeking an experienced Contract Manager to take full ownership of a large, complex commercial estate, leading a multidisciplinary engineering team and managing a high-value hard services contract. This is a senior, client-facing role with full responsibility for safety, compliance, performance, and financial delivery.

You will lead a team of approximately 17 direct reports, including a Supervisor and Contract Support, ensuring the estate is operated safely, compliantly, and cost-effectively. You will be accountable for contract performance, statutory compliance, planned and reactive maintenance, and delivering excellent customer service through a proactive, professional approach.

• Full ownership of contract delivery, including P&L, WIP, debt, and budget control

• Ensure 100% compliance with UK H&S legislation, statutory maintenance, and industry standards (ACOPs, SFG20, HVCA)

• Lead, develop, and performance-manage engineering teams, including recruitment, appraisals, training, and succession planning

• Oversee PPM and reactive maintenance, ensuring completion, quality, and documentation via the CAFM system

• Act as the primary client interface, attending meetings and driving high levels of customer satisfaction

• Manage subcontractors, procurement, and third-party service delivery

• Produce operational, financial, and compliance reports, including audits and incident investigations

• Drive service improvements, additional works, and contract growth opportunities

• Promote a strong health & safety and customer-first culture

• Proven experience as a Contract Manager or Senior Supervisor within hard FM services

• Experience managing large commercial or mixed-use estates in a contract-led environment

• Strong knowledge of UK statutory compliance, maintenance standards, and best practice

• Confident leadership style with the ability to motivate, develop, and retain teams

• Strong commercial awareness with experience managing multi-million-pound contracts

• Excellent communication, organisational, and stakeholder-management skills

• Strong working knowledge of CAFM systems

• Experience delivering contracts with full SLA/KPI compliance

• Planned shutdowns and complex estate-wide works

• Incident management and root cause analysis

• Technical SME support to clients and engineering teams