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Global Mobility Account Manager - German Speaking
Job Type: Permanent
Location: London
Salary: Negotiable + Bonus + Benefits
Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business.
The Role
Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs
Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer
Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution
Ensure that resourcing on the account is managed commercially and without risk to service delivery
Conduct root cause analysis of issues to prevent reoccurrence
Support the optimisation of the Client Manager's revenue opportunities for each client account
Support Client Manager in implementing annual business development plan for client portfolio
As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects
Oversight for all management reporting related to service delivery
Drive cost and process efficiencies for client portfolio
Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented)
Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme
Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes
Ensure service issues are dealt with effectively
Understand all aspects of the contract and how to perform against it
Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets
Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed
Undertake projects and consulting work, as requested by senior leadership
Maintain competitor awareness and market activity understanding
Understand the clients' business, how our service affects it and how improvements can impact their performance
Be comfortable in discussing wider product offerings to existing clients and targets
The Person
To be successful in the role, you'll have the following skills and experience:
Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance.
Successfully managing international relationships
Capability to present in sales proposal situations
Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc.
Fluency in oral and written English & German is essential.
Familiar with the usual Microsoft software packages
Excellent communication skills, innovative and creative thinking, customer centric approach
Leads by example
Working with and delivering through others
Team player, wiling to actively support account team and be hands-on with delivery when required
Market Awareness and strategic thought around new opportunities
Ability to build and maintain relationships
Integral in conflict resolution within the organisation
Attention to detail and timely response
Robust follow-up on delegated tasks to ensure appropriate results
Adherence to established guidelines and procedures
APPLY NOW
To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
