Course Enrolment Advisor

Course Enrolment Advisor

Location: Hybrid / Chiswick (Minimum 2–3 days per week at our Chiswick office)

Salary: £25,000 – £27,000 per annum + OTE

Vacancy Type: Permanent, 37.5 hours (Including approximately 2–3 days with a later start/finish (e.g. 11am–7pm)

The Academy is proud to be the UK’s leading coach training provider, with over 100,000 people trained in coaching skills over the past 25 years. Since opening our doors in 1999 as the first UK-based coaching school, we are incredibly proud of the reputation we've developed and what we have achieved.  We’re a thriving, forward-thinking and supportive organisation, led by an inspirational CEO and leadership team. At The Academy, everyone’s ideas are valued, contributions are recognised, and career growth is encouraged.

The Role

We are looking for a friendly, professional and people-focused Course Enrolment Adviser to join our dynamic team. This is an exciting role for someone who loves connecting with people, building rapport quickly, and supporting individuals on their journey of personal development.

As a Course Enrolment Adviser, you will:

• Make engaging post-event and enquiry calls to prospective students
• Follow up with delegates who attend our events, offering advice and course information
• Support with enrolments and admissions, guiding people as they join TCA courses
• Work with the marketing team on sales campaigns and lead generation
• Attend events to build relationships and support delegates in person
• Provide excellent administration support and uphold TCA’s policies

Skills and Qualifications

We are seeking candidates with:

• At least one year’s experience in sales, bookings or enrolment role, gained in a professional, office-based or corporate sales setting
• Proven experience of managing client telephone enquiries in a professional services or administrative environment
• Experience of working to and achieving KPIs/targets
• Excellent organisational skills including the ability to work on own initiative, prioritise tasks and manage deadlines

About You

This role will suit someone who is:

• Motivated and an excellent communicator with strong relationship-building skills
• Positive and able to build rapport with a wide range of people
• Adaptable and eager to develop, with a proactive and flexible approach
• Passionate about personal growth – both your own and others’
• An interest in coaching or personal development

Benefits

At The Academy, you’ll be part of a collaborative team that celebrates success and encourages development. This is more than just a role – it’s an opportunity to contribute to a purpose-driven organisation that changes lives through coaching.

• 20 days plus public holidays (pro rata)
• Company Pension Scheme
• Access to TCA Coaching and Personal Development Training Courses

To Apply

If you feel you are a suitable candidate and would like to work for The Academy, please do not hesitate to apply.

At The Academy we are committed to fostering a diverse, inclusive, and equitable environment where everyone feels respected and empowered to contribute.