- Set up courses and virtual classes on the learning platform, including timetables, access codes, and assets such as polling tools and slide decks.
- Collaborate with the operations and digital learning teams on scheduling and logistics, ensuring pre-prepared templates are used.
- Add and maintain learning assets on the virtual platform and SharePoint, keeping content updated and organised.
- Create and maintain course material templates for slides and workbooks, ensuring consistency and accuracy with version control.
- Troubleshoot technical issues related to virtual classroom platforms, escalating as needed.
- Deliver induction training to staff and tutors on using the virtual classroom platform.
- Provide general support for colleagues on various projects.
- Must have experience using office tools, such as PowerPoint; SharePoint, Moodle and setting up virtual classes (webinars) in Teams, Webex and Zoom.
- Experience in virtual learning platform management and course setup.
- Strong collaboration skills to work effectively with operations and digital learning teams.
- Ability to manage and maintain learning assets across platforms.
- Proficiency in creating and updating course material templates, ensuring consistency and quality.
- Problem-solving skills to troubleshoot technical issues and provide user support.
- Confident in delivering training and inductions to staff and tutors.
- Flexible and proactive, willing to assist with additional projects as needed.