Academic Support Tutor

Reference number: JR248976

Location: Remote

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Grade: ST1 / ST2

Salary: £44,100 - £49,500 per annum

We are looking for a Academic Support Tutor to join our team.

Role Summary

You will help the Academic Support team provide outstanding, expert, personalised and timely academic support to learners, across all learning channels in a variety of ways. You will support learners who have failed or deferred an exam to help them stay in track with their qualification, and enhance learning materials by performing relevant quality assurance, to steer learners in achieving their exam success.

As an Academic Support Tutor, you will:

• Respond to learner queries on the Kaplan course content via live chat, email and phone calls
• Provide personalised support to learners who have failed an exam
• Support learners who have deferred an exam to build their confidence and improve their technical knowledge
• Work with the wider team to ensure learner queries are dealt with within Kaplan's agreed service levels
• Review online learning modules to ensure they are error free

This is an excellent opportunity for someone who may be currently working as a AAT Support Tutor or a Classroom based Tutor, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

A relevant accountancy qualification is essential for this role. Excellent spoken and written communication skills are also key to this role, both for supporting learners and for working with other teams in Kaplan.

• Holder of a relevant accountancy qualification (ACA, ACCA, CIMA)
• Strong team player and able to work collaboratively with and through others
• Confident communicator - both written and verbal
• Experience of working within a customer focused environment
• Target driven and quality focused
• Extremely good eye for detail
• Self motivated

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on Wednesday 10th August 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.