Customer Service Executive

Customer Service Executive

Location: Southwark

Salary: £24k - £32k DOE (Please note: the upper end of the salary range is reserved for candidates with relevant experience in the asset finance sector or a similar role.)

Are you looking to join a company where teamwork, trust, and customer success truly come first?

Our client is a small but high-performing customer service team who work closely together every day to deliver an outstanding experience for customers.

Thanks to continued growth, they are now looking for someone who will not only excel in the role but will also become a valued, long-term part of their team culture.

This is not a call centre environment. You'll handle customer calls and emails, but without the constant pressure or volume of calls dropping in. Instead, you'll be part of a supportive group who help each other out, share ideas, and keep the atmosphere positive while getting through a lot of work.

What you'll be doing:

• Handling telephone and email enquiries from both prospective and existing customers
• Responding quickly, effectively, and always aiming for a positive outcome
• Managing in-life processes such as settlement requests, reschedules, account queries, refunds, and cash reconciliations
• Liaising with internal departments to resolve queries and requests
• Keeping customer data accurate and up to date
• Suggesting improvements to further enhance service delivery
• Handling complaints professionally and in line with company values

We're looking for someone who:

• Has a genuine passion for delivering outstanding customer service
• Can listen carefully, ask the right questions, and resolve issues effectively
• Has strong attention to detail, particularly with processes involving figures and data
• Enjoys being part of a team that talks, collaborates, and supports each other every day
• Is self-motivated and keen to learn, grow, and stay for the long term
• Is comfortable working with CRM systems (or happy to learn)
• Can bring positivity and reliability to the role

You'll be joining a team of four who all get along brilliantly, value each other's strengths, and take pride in their work. Personality fit is absolutely key here - we're looking for someone who will enjoy being part of this environment as much as they enjoy the job itself.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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