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Role: Customer Service Executive - MobileLocation: Hybrid - Any UK Office / RemoteHours: Full TimePay: Up to £25,000 per annum + performance-based bonus
An exciting opportunity has arisen for a Customer Service Executive to join our client's mobile services team. This role is ideal for someone who enjoys working in a busy, customer-focused environment, managing queries from both customers and internal teams, and ensuring every interaction delivers an excellent experience.
Benefits:
- Hybrid working after probation
- Birthday leave & paid volunteering day
- Holiday trading and increased allowance with service
- Subsidised gym membership & Cycle to Work scheme
- Retail discounts, rewards, and recognition schemes
- Regular social events
- Free eyecare, financial advice & mental health support
- Interest-free travel loan & save-as-you-earn scheme (post-probation)
- Refer-a-friend rewards
The Requirements:
- Confident communicator with excellent telephone manner
- Previous experience handling customer enquiries, ideally within mobile services
- Strong organisational and time management skills
- Attention to detail and accurate administrative abilities
- Ability to manage multiple priorities calmly and effectively
- Capable of using initiative and making sound decisions
- Comfortable working to deadlines and performance targets
- Experience managing billing queries
The Role:
- Provide outstanding customer service via phone, email, and face-to-face contact
- Manage and resolve customer queries and complaints professionally
- Support internal teams with updates and coordination tasks
- Escalate technical issues to the appropriate teams
- Maintain accurate and well-organised records in internal systems
- Liaise with mobile networks, suppliers, and partners
- Work to agreed SLAs and targets, ensuring high service levels
- Monitor call queues and minimise wait times
- Identify potential improvements to processes and customer experience
- Build and maintain positive relationships with customers and colleagues
If you're passionate about customer service and want to join a team that values professionalism, efficiency, and positive results, apply today or contact Jamie Watson at Clearline Recruitment on .
