Back to search
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
- ProvideCustomer First service and support for all account related issues.
- Use of IT Service Management tools to track and record customer incidents and requests.
- Apply excellent written, digital, and oral communication skills.
- Work on antech forward customer support team assisting users both local and remote.
- Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
- Balance the demands of daily and routine assignments with long-term projects.
- Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
- Create and document routine IT processes and procedures in accordance with our knowledge management process.
- Following defined procedures to execute all IT on-boarding & off-boarding functions for employees. (Manually or through Automation)
- Troubleshoot account management issues in accordance with Identity & Accounts Management (IAM) policies.
- Act as a point of contact / escalation group to the IT Support team for all issues related to IAM.
- Troubleshooting customer issues within account / access systems such as Okta, SailPoint and MFA tools.
- 2-3 years experience
