Back to searchComplaints Handler
Meridian Business Support
Posted a day ago, valid for 13 days
London, Greater London SW1A2DX, England
£12.21 per hour
Part Time
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Sonic Summary
- Embark on a rewarding journey as a Complaints Handler for a renowned corporate brand in London, with a temporary role lasting three months.
- The position offers a salary of £25,000 per annum and requires previous experience in an administrative, complaints handling, quality, or investigative role.
- Working hours are Monday to Friday from 9.30am to 5.30pm in a fully office-based environment near Cannon Street tube station.
- Key responsibilities include investigating fraud, assessing customer claims, and ensuring high-quality service for top customers while adhering to compensation policies.
- Candidates must possess strong analytical skills, attention to detail, and outstanding communication abilities, along with a willingness to undergo a credit check as part of the selection process.
As a Complaints Handler your focus will be on maintaining the integrity of the marketplace by identifying and mitigating fraudulent activities. This role is pivotal in ensuring that consumers, employees, and partners experience a fair and trustworthy platform. The position involves investigating fraud and abuse, understanding root causes, and providing insights to improve product and data science strategies.
Key Responsibilities as a Complaints Handler:
- Conduct thorough reviews of customer claims and historical data to detect behavioural patterns indicative of potential abuse.
- Assess supporting evidence to evaluate disputes.
- Analyse various signals across all fraud and abuse areas to create comprehensive assessments.
- Provide feedback on policies and identify gaps in fraud detection and prevention methods.
- Handle disputes received through PayPal and Klarna.
- Ensure top customers receive high-quality service while adhering to compensation policies.
- Review compensation claim disputes and make informed decisions on their validity.
We are really keen to hear from candidates with the following skills and experience:
- Previous experience in an administrative, complaints handler, quality or investigative role ideally, however if you feel you have transferable skills that would add value to this brand new project then please still apply
- Exceptional attention to detail and a commitment to precision.
- Proactive attitude with a willingness to take on new responsibilities.
- Outstanding communication skills in English (native speaker or bilingual).
- Strong analytical skills with high competency in numeracy.
- Proficiency in using documents and spreadsheets (Google or Microsoft).
- Curiosity to learn and develop in the field of fraud and abuse prevention.
- All candidates must undergo a credit check as part of the selection process.
This Complaints Handler role offers a unique chance to contribute to a high-profile brand, working within a supportive team dedicated to maintaining trust and integrity across the marketplace. If you possess the required skills and are eager to make a significant impact, this could be the perfect role for you.
Meridian Business Support is a recruitment specialist actingon behalf of our client as an Employment Business for this vacancy.
