Customer Experience Team Member

Pertemps Scotland

Posted 8 hours ago, valid for 10 days

London, Greater London EC2V7NQ, England

£12.82 per hour

Full Time

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Sonic Summary

Join our Student Support Team in Edinburgh as a Customer Experience Team Member.
This full-time position offers a salary of £12.82 per hour and requires previous experience in a customer-facing or student support role.
You will be a key point of contact for students, providing support and guidance to enhance their university experience.
Responsibilities include welcoming students, answering queries, and supporting events and activities.
Ideal candidates are friendly, proactive team players with strong organizational and problem-solving skills.

Join Our Student Support Team in Edinburgh – Customer Experience Team Member (Full-Time, £12.82/hr, Start ASAP)Are you passionate about supporting students and making their experience the best it can be? We’re looking for a Customer Experience Team Member to join our team in Edinburgh, working full-time to help provide exceptional front-line support to students.Location: EdinburghRole: Customer Experience Team Member – Student ServicesHours: Full-timePay: £12.82 per hourStart Date: ASAPAbout the Role:You’ll be a key point of contact for students, helping them navigate their university experience with confidence and clarity. Whether it’s answering questions, signposting to services, or offering a friendly listening ear, your support will make a real difference.You may be helping a locked-out student get back into their room, to recommending restaurants or places to see, or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!What You’ll Be Doing:

Welcoming and advising students in person, by phone, or via email
Providing clear, accurate information on university services, facilities, and processes
Escalating or referring more complex queries to the right teams
Supporting events, inductions, and key student experience activities
Maintaining records and ensuring high standards of service delivery

What We’re Looking For:

Friendly, approachable, and empathetic communicator
A team player with a proactive attitude
Great organisational and problem-solving skills
Good time management
Previous experience in a customer-facing or student support role is a plus

Ideal for:

Graduates or individuals with experience in higher education support
Anyone who enjoys helping others and wants to make a positive impact on students’ lives

Apply now to start making a difference in the student community!

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