Customer Service Advisor

Job description:

Working Hours:

8am -5pm Training

7am-4pm Once Trained

Location:
Unit 7, Canning Town Business Park, 101 Stephenson St, London E16 4SA

Job Description:

London Docklands currently have a vacancy for the role of Customer Service Advisor. To successfully carry out this role you will be expected to answer incoming calls, place bookings using several booking platforms, respond to email enquiries/bookings, resolve ongoing issues, and be able to provide the most up to date information. The candidate would preferably have previous experience within a call centre environment, as well as an understanding in factors that influence and impact both operational performance and customer experience.

Responsibilities and Duties

Answer inbound calls professionally

Respond to customer enquiries and complaints

Advise customers on company services and information

Identifying, escalating priority issues to high level management

Complete call notes when necessary and update CRM

Maintain standards of excellence within the Contact Centre

Run daily stats/reports

Solicit customer feedback to help identify areas of improvements

Meet performance targets for speed, efficiency, cost and quality

Benefits

- Company pension

- 25 days holiday

- Death in service scheme

- Volunteering scheme

- Employee recognition scheme

- Employee Assistance Program including:

Gym discount savings at over 3,000 health clubs, leisure centres and fitness studios across the UK

Employee discounts on days outs, theme parks, attractions, hotels etc

Guided Fitness videos (all levels) including HiiT etc

Physiotherapy-led advice

Counselling

Advice & Life Coach portal with Mindfulness and meditation, Sleep Courses