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This is an exciting opportunity for a Customer Service Representative to join a leading company in the Leisure, Travel & Tourism industry. You will play a vital role in providing excellent customer support and ensuring smooth operations in a fast-paced environment.
Client Details
The organisation is a well-established entity within the Leisure, Travel & Tourism industry. It operates as a medium-sized company with a focus on delivering exceptional experiences to its customers.
Description
- Respond promptly and professionally to customer enquiries via email, phone, and live chat.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer issues effectively.
- Provide product or service information to assist customers in making informed decisions.
- Identify and escalate priority issues to the appropriate department or manager.
- Monitor and follow up on customer complaints to ensure resolution and satisfaction.
- Assist in the development of customer service procedures, policies, and standards.
- Contribute to team goals by meeting or exceeding individual performance metrics.
Profile
A successful Customer Service Representative should have:
- Previous experience in customer service or a related role within the Leisure, Travel & Tourism industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and tools.
- The ability to work effectively in a team-oriented environment.
- A proactive approach to learning and adapting to new processes.
Job Offer
- A competitive salary in the range of 21600 to 26400 per annum.
- A permanent role with opportunities for career progression.
- Work in an engaging and supportive company culture.
- Be part of a reputable organisation within the Leisure, Travel & Tourism industry.
If you are passionate about customer service and are looking for a new opportunity in Lyon, we encourage you to apply today!
