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Our client the largest IT solutions provider in the world are seeking to recruit a MS Defender Engineer and you will bring the below skill set:
Your specific responsibilities will include: FLUENT IN ITALIAN AND ENGLISH 100%%% ESSENTIAL
- Execute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process.
- Maintain strong working knowledge of the Service, take ownership for Service improvement.
- Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.
- Share knowledge with others through solution documents, contribute to social media, engage in technical communities.
- Identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided.
- Drive development by delivering training and mentoring.
- Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback.
Successful Candidate Competencies:
- Excellent customer service / relationship skills. Ability to create, reinforce, motivate and guide customers and partners
- Customer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needs
- Superior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skills
- Strong communication, mentoring and training delivery skills are required. Ability to provide clear, concise feedback
- Proven ability to drive technical improvements: Ability to think "out of the box" and innovate
- Cross site collaboration skills - exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
- Ability to enhance the technical expertise of peers via the development of product training and team content development/delivery.
- Ability to apply technology to improve existing products and systems at customer level as well as internally
- Ability to provide guidance to expedite resolution and increase customer satisfaction.
- Ability to actively participate in team support and development by proposing and implementing solutions
- Dealing very effectively with ambiguity. Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
Qualifications Recommended:
The ideal candidate will have a two-year degree or the equivalent in work experience and preferably 3 years' Customer Support and / or security experience. The successful candidate will have the ability to communicate effectively with corporate customers, possess an understanding of the Onboarding process and demonstrate a vision for the future of Microsoft Defender solution. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Minimum Experience:
- A minimum of 1 year of hands-on experience deploying, configuring and administering security solutions, ideally MDE/MDO/MCAS/MDI/M365 Defender in large organizations of more than 1,000 managed devices/users, covering the following areas
- MDE - Microsoft Defender for Endpoints.
- Enable the Microsoft Defender MDE service by deploying an ATP agent profile using an onboard endpoint.
- Set Microsoft Defender MDE configuration profiles (including endpoint protection and device restriction).
- Set Security Center settings to personalize how Microsoft Defender MDE addresses the customer needs.
- Simulations and tutorials (like practice scenarios, fake malware, and automated investigations).
- Reporting and threat analytics.
- MDO - Microsoft Defender for Office (P1 and P2 configurations)
- Safe Links.
- Safe Attachments.
- Anti-phishing policies.
- Configuring automation, investigation, and response.
- Using Attack Simulator.
- Reporting and threat analytics.
- MCAS - Microsoft Cloud App Security
- Configuring the portal
- Setting up cloud discovery to provide shadow IT using: Microsoft Defender for Endpoints, Zscaler. Iboss
- Creating app tags and categories.
- Understanding incident correlation in the Microsoft 365 Defender portal.
- MDI - Microsoft Defender for Identity
- Connecting Defender for Identity to Active Directory.
- Running the sizing tool for resource capacity planning.
- Running the auditing tool to assess the compatibility of your domain controllers with the sensor.
- Deploying the sensor to capture and parse network traffic and Windows events directly from your domain controllers,
- Integrating Defender for Identity with Microsoft Cloud App Security (Cloud App Security)
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
