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Position Summary
The Database Administrator is part of the Data and AI practice. This team is made up of experts dedicated to Data centric offers (Data platform, Data Analytics, IoT, Big Data, Data compliance) who support our customers in their IT and Data transformations.
We help customers choose the right tools and services, build highly scalable secure environments, and help them manage the maintenance of those environments. We come up with creative solutions to difficult problems and every engineer gets to have a large direct impact on each of those customers.
The team is made up of engineers from all around the country in distributed teams. You can work fully remote or at any Claranet UK office - most people choose a combination of the two. We’ve worked hard to create a remote-friendly culture and believe you can have a big impact no matter where you live.
Working in the Data Practice we can offer an environment where you will be surrounded by like-minded, highly technical people. Due to the nature of our business, interesting projects and the possibility to learn and use new technologies are commonplace. We want you to develop and grow as our organisation does.
Role Mission
Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. We are seeking a leader to build and to own the existing and future market-leading multi-solutions portfolio that Claranet offers to customers that enables cross and up sell.
Essential duties and responsibilities
Supporting Oracle Database platforms. This will include:
- Troubleshooting
- Monitoring
- Optimisation/tuning of system performance
- Database Migration
- Security
- Reporting
- On-Call for fourth-line support 24/7 rota.
- Automation of all support activities including backups, patching, and script deployments.
- Accompany customers towards Cloud technologies, PaaS data platforms and other cloud-native Data Services.
- Ensure the storage, processing, and quality of customer data
- You will build new customer environments, working as part of a large project team
- You will deliver projects on a single Cloud Platform
- You will provide managed support for the Oracle Database platforms
- You’ll contribute to and develop new automation to improve the delivery of the service
- You’ll act as a fourth line escalation for any database support issues.
- You'll be able to take business requirements and translate that into high-level designs
- You'll be able to articulate design decisions to both technical and non-technical stakeholders
- You'll be required to produce new technical content for internal use by our engineering teams
Teams to collaborate with
- Customer Experience and Managed Services – ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
- Customer Success and Growth – ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment.
- Finance – contribute to the budget process for portfolio and propositions development
- HR and People – support recruitment and learning and development strategies to develop industry leading product and service offerings.
Position Specifications
Behavioural competencies – organisational and behavioural fit
- You have a positive mindset: you're excited by unfamiliar challenges and learning new things
- You're collaborative, supportive, and love to help others learn
- You believe in shared accountability, celebrating success, and learning from failures
- You’re Enthusiastic and eager to learn a wide variety of technologies
- You keep up to date on new technologies and trends
- Be customer focused and be comfortable talking and communicating to customers.
- Must either be NPPV3 cleared or able to undergo and pass the certification
- UK CRB / DBS cleared.
Critical competencies – technical fit
You will have experience with the following technologies
- Oracle Database with appropriate up-to-date certifications
- Experience with features such as Oracle Real Application Clusters (RAC), Automatic Storage Management (ASM), Active Data Guard, Oracle Enterprise Manager (OEM) and Golden Gate replication
- Experience with Backup and Recovery using Oracle Recovery Manager (RMAN)
- Working knowledge of Windows and Linux Clustering
