Events Assistant

Events Assistant
Location: 12 Holland Park Road, W14 8LZ
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £16.05 per hour 
Job Ref: (phone number removed)
 
Job Responsibilities

• Assist in delivering commercial hire and public programme events at Leighton House and Sambourne House.

• Collaborate with onsite caterers to ensure high-quality events for clients and attendees.

• Support weekend learning events to provide high-quality service to family audiences.

• Ensure the safety and security of the museums and their contents.

• Provide frontline information and assistance to visitors.

• Prepare the museum for evening events as directed by the Duty Manager.

• Work closely with contracted caterers for event setup, execution, and closure.

• Be available for work outside standard office hours, especially evenings and weekends.

• Ensure safety during film and photo shoots.

• Act as a friendly and professional first point of contact at reception for event hirers and guests.

• Ensure public spaces are safe and presented to a high standard for guests.

• Collaborate with the museum café team to maintain high visitor experience standards.

• Strike and pack down after events to restore the museum for visitors.

• Deliver the museum's programme of public evening events and weekend learning & engagement events.

• Collaborate on fundraising events and key museum events like the annual Garden Party and Friends Dinner.

• Ensure a professional and welcoming visitor experience with high customer care standards.

• Take responsibility for health & safety in visitor-facing areas.

• Undertake necessary training, including First Aider and Fire Warden training.

• Work in the museum shops to maximize income generation.

• Protect the building and its contents during events and report any issues immediately.

Person Specifications

• Experience in the events industry, ideally within a historic environment.

• Availability to work weekdays, weekends, and evenings as required.

• Experience leading a team, especially in evening event settings.

• Excellent interpersonal skills for working with diverse teams and individuals.

• Understanding and experience in supporting visitor access needs in a museum or similar environment.

• Ability to prioritize a diverse workload with minimal supervision.

• Good organizational skills and attention to detail.

• Ability to acquire knowledge of museum contents, procedures, and key contacts.

• Knowledge of health and safety requirements in public-facing environments.

• Experience as a duty manager in a museum or similar environment.

• Experience in operational premises management and security procedures.

• Ability to exercise initiative and problem-solving skills.

• Experience in customer-facing roles with excellent interpersonal skills.

• Knowledge of booking, payment, and invoice systems.

• Intermediate IT skills, including Microsoft Office 365 (Excel, Teams, SharePoint, Outlook).

• Strong interpersonal skills for building productive working relationships.

 
 
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