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Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices.
Key Responsibilities
- Conversion Optimisation & Experimentation
- Design and execute A/B and multivariate tests to improve in-product conversion and engagement metrics.
- Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress.
- Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth.
- Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion.
- Work closely with product managers, UX/UI designers, and engineers to ship impactful optimisations.
Skills & Experience
- Proven track record in CRO roles, ideally focused on in-product optimisation (SaaS, subscription, or ecommerce experience preferred).
- Strong expertise with tools like Google Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar.
- Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation.
- Proficiency in journey mapping and lifecycle design with a customer-centric approach.
- Strong understanding of UX best practices, persuasion principles, and behavioural psychology.
Benefits
- Global company
- Friendly team ,stunning offices
- Free Breakfast
