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Do you have a passion for everything USA / Canada? Do you have experience tailor-making holiday itineraries and have a good knowledge of GDS systems? Looking for a full remote role? Look no further!
We are excited to be working with this well-known Tour Operator, who are looking to grow their Reservations team and bring in two enthusiastic Sales Consultants (to work on a fully remote basis).
Key Responsibilities:
- To use your extensive knowledge of Canada / North America to build bespoke, complex itineraries to suit each individual client's needs and desires.
- To demonstrate passion and mastery on every call with regards to both the brand and the products we sell.
- To be able to build rapport and maintain relationships with direct customers and B2B partners.
- To demonstrate an understanding of selling principles and apply accordingly.
- To be driven to achieve targets and overcome challenges and barriers with converting quotes to bookings.
- To fulfil admin and customer service duties, aligned to the sales role.
Skills / Experience / Requirements:
- Adept at tailor-making holidays - The successful candidate will have a flair for selling and demonstratable experience of achieving sales targets.
- You must be able to work under-pressure, be a proven team player and be confident in operating multiple systems and platforms simultaneously
- You should be organised, self-motivated and able to prioritise as well as happy to service those clients who are already booked, to a high standard
- The successful candidate must be able to learn and adapt quickly, use initiative and respond well to feedback from managers, peers and clients
- The ideal candidate will have experience in, and solid understanding of a hybrid contact centre environment
- Strong sales and customer service skills.
- Strong influencing skills with the ability to engage and persuade the client.
- Geographical knowledge of North America as well as the various suppliers and products.
- Experience of travel and GDS booking systems - preferably Galileo
- Pro-active and able to multitask and manage own workload effectively, sometimes having to cope with conflicting demands.
- Able to communicate confidently and enthusiastically (both verbally and in writing).
- Agile and open to change.
The package:
- A basic salary scale + excellent commission structure
- Fully remote working
- Fantastic working hours (Monday - Friday + 1 Saturday in 3)
- Company Pension Scheme
- Travel Loan
- Group Life Assurance Scheme
- Cycle to work scheme
Interested?
Please click APPLY or contact (url removed)
