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Seeking: an all-rounder who is as comfortable in the dining room as the cellar, knows their orecchiette from their cavatelli, and their bitter from their brown ale.
The Crown is a charming pub in Highgate village, North London - we recently opened a food offer led by an amazing chef and have a great front of house crew. Our Assistant Manager role is the key to rounding out our friendly and hardworking little team.
The Assistant Manager will support the General Manager in the day-to-day running of the business, ensuring excellent customer service and smooth operations. This role involves supervising staff, managing floor service, assisting with stock and financial controls, and helping deliver a warm, welcoming, and professional guest experience.
Key Responsibilities
Ensure consistent delivery of a welcoming and enjoyable experience for guests.
Overseeing daily operations, ensuring smooth service across the bar and dining room.
Lead by example in providing outstanding customer service, resolving complaints promptly and professionally.
Maintain high standards of cleanliness, presentation, and safety throughout the premises.
Supervise, motivate, and support front-of-house staff.
Assist with training and developing team members.
Foster a positive working environment with clear communication and teamwork.
Support with stock controls.
Monitor customer feedback and implement improvements.
Support on capturing content for social media channels.
Support compliance with licensing laws, health & safety regulations, and food hygiene standards.
Maintain a high level of knowledge about our food and drink offering
Skills/qualities
Previous supervisory experience in hospitality, ideally in a pub, bar, or restaurant (essential)
Strong people-management skills with the ability to lead and motivate a team (essential)
Excellent communication and interpersonal skills (essential)
Knowledge of food and drink service, including cellar and bar management (preferred)
Financial awareness and basic understanding of budgets, costs, and sales reporting (preferred)
Ability to work flexibly, including evenings, weekends, and holidays (essential)
Knowledge of or interest in learning about culinary ingredients, cuisines and preparations (essential)
Previous experience with table service (preferred)
Strong communication skills with a focus on outstanding service (essential)
A passion for great pubs and great food (essential)
Ability to work calmly and effectively in a fast-paced environment while maintaining attention to detail (essential)
Who are we?
Northern Union operate five sites across north London. Each pub is uniquely different but each has at its heart a commitment to delivering the very best drinks, food and customer service possible. The most important part of any pub is its people, and if you share our passions then we'd love to work with you.
