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Exports Team Manager – Airfreight
Location: London
Salary: £60,000 per annum
Hours: Core hours 10:00–19:00 (flexibility required for 24/7 operation)
About the Role:
We’re seeking an experienced Exports Team Manager to lead and develop a busy exports department within a leading airfreight business. This is a pivotal role ensuring exceptional client service, smooth operational performance, and a motivated, high-performing team delivering excellence 24/7, 365 days a year.
Key Responsibilities:
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Manage and support the Exports team to ensure consistent high performance.
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Deliver outstanding customer service by ensuring client updates, communications, and queries are handled efficiently.
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Oversee export processes including GRN, screening, and delivery coordination to ensure on-time performance.
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Identify and implement service improvements and operational efficiencies.
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Ensure compliance with company standards, objectives, and quality requirements.
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Support staff training and development to maintain a skilled, knowledgeable team.
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Maintain clear and accurate records and client reporting.
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Oversee client liaison inbox and ensure prompt response to all booking and handling requests.
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Build and maintain strong client relationships to enhance retention and growth.
Experience & Skills Required:
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Minimum 3 years’ experience in a similar export or airfreight environment.
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Proven background in managing export operations and leading teams effectively.
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Strong understanding of vehicle capacity, load planning, and aviation security.
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Excellent communication, decision-making, and organisational skills.
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Ability to work effectively under pressure in a fast-paced logistics environment.
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Highly proactive, process-driven, and detail-oriented.
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Capable of developing both people and processes to deliver consistent results.
Core Attributes:
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Energetic, professional, and motivated with a positive attitude.
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Hands-on, proactive problem solver.
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Strong team culture builder with ethical leadership.
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Excellent timekeeping, reliability, and attention to detail.
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Maintains confidentiality and professionalism at all times.
Why Apply?
This is an excellent opportunity to join a growing logistics operation where you can truly make your mark — leading a dynamic team and driving continuous improvement across export functions.
