Back to search
We have a fantastic opportunity for an experienced and motivated individual with a sparkling personality to join our successful team as Assistant Night Manager.
What about the job?
Your main responsibility will be to contribute to the guest journey from welcome to farewell and take steps to ensure guest have an extraordinary stay. As an Assistant Night Manager you will be responsible for offering a welcoming and seamless check-in/check-out, answer the phone and deal with any guest queries promptly and efficiently. As a part of your daily tasks, you will also be required to take and amend reservations, controlling and running the end of day, take/deliver room service orders and offer the hotels services to ensure that the hotel maximises revenue at every opportunity. You will train new starters and supervise the night receptionist working on your shift. You will run the night audit together with the Night Manager or alone in his absence.
Our Benefits: Zone 1-4 Travel Card after your first 6 months of employment , Meals on Duty, Service Charge, Pension Scheme, On the job training, refer a friend scheme, Uniform and uniform care, Able to earn extra holiday days, Employee Assistance Programme, Food & Beverage discounted rates, Preferential room rates for yourself and family, Special treat days, Mindfulness coaching sessions.
What about you?
The ideal Assistant Night Manager will be immaculately presented and have a minimum of two year experience in a similar role within a 5-star Hotel.
The ideal candidate will be a genuine team player with intuitive customer service skills, who is able to demonstrate knowledge of hotel reception procedures and a desire to exceed guests expectations. Night shifts start at 8pm and finish at 8am , 4ON 4OFF shift patterns
The successful candidate will speak English fluently and have experience working with the hotel software Opera.
What about us?
Flemings Mayfair is one of the few remaining family-owned hotels in London and also one of the oldest, having opened in 1851. Part of Small Luxury Hotels of the World, the award-winning hotel offers unrivalled luxury accommodation in Mayfair, one of Londons most prestigious neighbourhoods; moments from Green Park, Piccadilly and a short walk from Buckingham Palace.
Fully refurbished in 2016, the hotel's sumptuous new interiors are a chic blend of contemporary style and Georgian elegance with an intimacy that belies the 129 deluxe rooms, luxury suites and ten apartments.
