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Job title: Business Process Analyst - IT
Salary: £60,000
Location: London (Hybrid - 3 days in office, 2 days remote)
PURPOSE OF ROLE
We're working with a established insurance firm in the City of London seeking a Mandarin-speaking Business Process Analyst to support key transformation projects. This role focuses on analysing and improving business processes, enhancing operational efficiency, and bridging the gap between business and IT.
RESPONSIBILITIES
- Analyse and document insurance processes, identifying gaps and improvement areas
- Develop process maps and recommend optimisation strategies
- Gather and define business requirements, ensuring clarity and feasibility
- Use data to identify trends and provide actionable insights
- Support and manage business-led IT projects from concept to delivery
- Collaborate with technical teams to ensure smooth implementation
DAY-TO-DAY
- Facilitate workshops and stakeholder discussions
- Map workflows, identify inefficiencies, and propose solutions
- Track project progress and support alignment with business goals
- Monitor process KPIs and performance metrics
- Produce clear documentation for business and technical teams
EXPERIENCE
- 2-5 years in process analysis, business requirements, or data modelling
- Insurance sector experience preferred
- Involvement in process improvement and IT project delivery
- Proven ability to work across business and technical teams
SKILLS
- Fluent in English and Mandarin
- Strong analytical and process mapping skills
- Confident with data analysis and visualisation tools
- Excellent communicator and stakeholder manager
- Knowledge of Six Sigma, BPM, ISO 9001, or ITIL (advantageous)
If you have the relevant experience or know someone that does please contact me now on or email us at
