1st & 2nd Line Support Technician

An exciting opportunity has arisen for a skilled 1st & 2nd Line Support Technician to join a leading independent European Private Equity fund. The company specialises in Healthcare and Technology sectors, investing exclusively in fast-growing profitable companies across Europe. They are committed to excellence and aspire to help outstanding companies achieve their full potential.

1ST & 2ND LINE SUPPORT TECHNICIAN

Salary: £30,000 - £50,000Location: London

Keywords: IT support, Microsoft environment, network technologies, cybersecurity, multitasking

An exciting opportunity has arisen for a skilled 1st & 2nd Line Support Technician to join a leading independent European Private Equity fund. This role offers a competitive salary of £30,000 - £50,000 and is based in the vibrant city of London. The company specialises in Healthcare and Technology sectors, investing exclusively in fast-growing profitable companies across Europe. They are committed to excellence and aspire to help outstanding companies achieve their full potential. They value team spirit, ambition, creative thinking and humility.

* Competitive salary of £30,000 - £50,000* Based in London* Specialises in Healthcare and Technology sectors

What you'll do:

As a 1st & 2nd Line Support Technician, you will play a crucial role in maintaining the smooth operation of the company's IT infrastructure. Your day-to-day responsibilities will include providing first-line support to end-users for software, hardware, and network issues. You will also be tasked with installing and configuring computer systems and applications within a Microsoft Environment. Additionally, you will monitor and maintain computer systems and networks while ensuring compliance with IT policies and procedures. Your proactive approach will be key in escalating issues to Level 3 support with our IT service provider when necessary.

* Provide first-line support to end-users for software, hardware, and network across offices* Install and configure computer systems and applications (Microsoft Environment) and maintain inventory of all hardware and software assets* Monitor and maintain computer systems and networks, including patch management* Escalate to Level 3 support with IT service provider* Onboard new joiners* Assist in IT-related projects such as system upgrades, migrations, deployments, and roll out of new tools* Coordinate with other IT professionals and vendors* Ensure compliance with IT policies and procedures, especially regarding data protection and cybersecurity* Document internal procedures, solutions to technical problems, and provide user guides when needed

What you bring:

The ideal candidate for the 1st & 2nd Line Support Technician role will bring along ~2 years of experience in IT Helpdesk support within a Microsoft environment. You should have knowledge of network technologies such as Cisco, Unifi, Fortinet. Fluency in English is required; knowledge of an additional European language would be an advantage. You should have a service-oriented mindset, be independent and driven, and possess excellent communication and presentation skills. Your ability to multitask will be crucial in this role, as well as your high sensitivity to cybersecurity.

* ~2 years of experience in IT Helpdesk support L1 & L2 Microsoft environment (Azure AD, Intune, Exchange)* Knowledge of Network technologies (Cisco, Unifi, Fortinet)* Fluent in English; additional European language is an advantage* Service oriented mindset* Independent and driven* Pro-active with a can-do attitude* Excellent communication and presentation skills* Well organised with ability to multitask* High sensitivity to cybersecurity

What sets this company apart:

This company is a leading independent European Private Equity fund that specialises in Healthcare and Technology sectors. They are committed to excellence and aspire to help outstanding companies achieve their full potential. The company values team spirit, ambition, creative thinking and humility. They believe in growing together and have an entrepreneurial mindset which has led to significant historical growth at the firm level and for their portfolio companies.

What's next:

Ready to take the next step in your IT career? Apply now!

Apply today by clicking on the link!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates