1st Line Support Engineer

Are you ready to kick-start your IT career in a fast-paced, client-facing environment? A London-based Managed Service Provider (MSP) is looking for a motivated 1st Line Systems Engineer to support its prestigious financial services clients.

You'll be the first point of contact for users ranging from traders to executives, delivering high-quality technical support while learning from some of the best in the industry.

• Provide 1st line technical support via phone, email, and remote tools.

• Troubleshoot desktop, server, and application issues in a professional and efficient manner.

• Carry out operational checks and support incident resolution processes.

• Log and escalate incidents to third-party providers and internal teams when necessary.

• Participate in occasional out-of-hours and on-call support (with enhanced pay).

• A clear communicator who's confident dealing with high-level professionals.

• Passionate about technology and committed to developing your technical skills.

• Organised, analytical, and detail-oriented.

• Comfortable following structured processes, but also able to think independently.

• Strong understanding of Windows desktop and server operating systems (7/10, 2008-2016).

• Working knowledge of Active Directory, Microsoft Exchange (2010-2016), and Citrix XenDesktop.

• Basic networking knowledge (Cisco CCENT level or similar).

• Awareness of IT security and ITIL frameworks.

• Office 365, VMware, PowerShell, SQL (basic), HP server hardware.

• VOIP (Cisco), storage systems, backup/tape management.

• Exposure to ISO 27001 and service management best practices.

• Join a high-performing MSP with a strong reputation in the financial sector.

• A collaborative, service-led culture with structured development pathways.

• Clear career progression into senior technical roles (2nd Line, Infrastructure, Projects, and more).

• Central London office with a mix of client-site and HQ-based work.

Salary - £30,000 - £35,000 including benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.