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We're seeking a driven Tier 1 Support Analyst for a leading organisation in Basingstoke! Join their Enterprise Services team, providing crucial helpdesk support to partners and end-users in a fast-paced, ISO 27001 accredited environment.
This is an excellent opportunity for a Graduate level candidate with a passion for Cybersecurity to grow their skills.
Key Skills:
- 1st Line Helpdesk support (phone, email, chat, portal)
- Helpdesk ticketing systems
- SLA management
- Security event analysis & triage
- Troubleshooting & fault finding
- IP Network fundamentals
- Customer service
The Role:
- 24/7 shift pattern - 4 days on / 4 days off rotation after initial onboarding
- SOC responsibilities
- Vendor training opportunities
- 5 days on-site during probation period
Benefits:
- Up to £28,000 salary
- 25 days holiday + BH + Birthday + volunteering day
- Pension with profit share
- Training, Health Cash Plan, Income Protection, Bonus Scheme & more!
Location: Basingstoke
*Rates depend on experience and client requirements
