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1st Line Support Technician

Law Support
Posted 21 days ago, valid for 9 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a specialist law firm based in the City, is looking for a 1st Line Support Technician to join their IT team.
  • The role involves providing support for computer hardware and software, logging support calls, and ensuring resolution within service level agreement timelines.
  • Candidates should have previous experience in a law firm or professional services environment, ideally with a background in IT support.
  • The position offers a salary of £30,000 per year, reflecting the expertise required for the role.
  • The successful applicant will assist with various IT tasks, including user account management and hardware inventory maintenance.

Our client is a specialist law firm based in the City. They are seeking 1st Line Support Technician with a law firm/professional services background to join their established IT team.

You will be responsible for:

  • Providing support to uses for all computer hardware and software
  • Logging support calls and documenting their outcome
  • Ensuring that all calls are resolved within service level agreement timelines
  • Redirecting and escalating support requires to the appropriate member of the team
  • Assisting with the deployment of computers including new installations and the redeployment of existing equipment
  • Assisting with the compilation and maintenance of inventory hardware and software
  • Assisting with the management of user accounts
  • Maintaining back up files
  • Reviewing processes with the IT team
  • Undertaking project work

The ideal candidate will have previous law firm experience or have worked in a professional services environment.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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