2nd Line Support / Field Engineer

2nd Line Support / Field Engineer

We are working in partnership with one of our fantastic clients who are looking for an experienced 2nd Line Support / Field Engineer to join them on a permanent basis.

The client is ideally looking for someone with MSP experience.  Making sure the successful candidate has a strong technical background but also the soft skills to look after multiple clients at the same time.

Job Role

This role sits within the IT engineering team and will be hybrid support role comprising a mixture of dedicated onsite support, remote support and installation services for our SME customers. The successful candidate is expected to rotate between the 3 disciplines for new and existing customers.  The role will be predominately based at the Lonfdon office near Waterloo, where you will be part of the ServiceDesk team who are the single point of contact for all IT related queries for our customers. From there you will co-ordinate the maintenance of computer hardware, software, peripherals, as well as resolving any IT based problems.

Key Skills

• High level of 2nd line IT support skills and very strong troubleshooting skills
• Managed Service provider or demonstrable experience in a similar role providing desk-side and remote support to users with varying degrees of computer literacy
• Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets)
• Proven knowledge and demonstrated experience in the operation & administration of Google Workspace. Experience with Microsoft 365 would also be an advantage
• Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
• Strong knowledge of Windows 10 and MAC operating systems
• Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls
• Ability to problem solve within a technical environment
• Strong communication skills
• Driven, self-starter without requiring close supervision

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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