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We are looking to hire a IT Support Analyst to support the Financial Advisory and Asset Management businesses in London, the Middle East and Ireland.
The working hours are 40 hours per week, working on a shift pattern between 8.00am and 6.00pm Monday to Friday.
Client Details
Our client is the world's leading independent financial advisory and asset management firm. They operate in 43 cities across 27 countries around the world.
Description
* Providing end user support for all employees within the London office and support for remote users in the Middle East and Ireland
* Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion
* Providing IT and AV support to high profile clients and meetings
* Deployment and administration of hardware, software and mobile technologies (iPhone/iPad)
* Maintaining records for iPhone/Mobile (inventory and billing)
* Undertaking practical and administrative tasks involved in joiners and leavers' processes
* Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations
* Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room ("MER"), IT store
* Ad hoc project work when required and provide day to day support
* Possible international travel on an ad hoc basis.
Profile
* The successful candidate will have a minimum of 5 years' experience providing support in an IT environment
* Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation
* Understanding of data protection and information security requirements
* Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies
* Possess a "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative
* Strong technical skills with; Microsoft Outlook applications, Apple IOS, active directory, PC deployment process, SCCM, ServiceNow and basics networking skills, cabling, patching, wireless.
Job Offer
- Competitive Salary
- Discretionary Bonus
- Pension Scheme - 9% employer contribution
- Death in service benefit
- Group Income Protection
- Private Medical Insurance
- Car Benefit Scheme
