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2nd Line Support Engineer

2nd Line Support Engineer

Big Red Recruitment

Posted 2 days ago, valid for a month

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

My client is seeking a proactive Desktop Support Engineer / 2nd Line Support Engineer with strong Microsoft desktop and EUC support experience.
The role offers a salary of £35,000 and requires at least 12 months of experience in 2nd line or desktop support.
You will be based in central London, responsible for supporting numerous sites and resolving a variety of hardware, software, and network issues.
This position involves contributing to key IT projects such as Windows 11 rollout, cloud migrations, and a Cyber Security program.
Continuous training and development opportunities are provided to help you progress your skills and career in a dynamic digital transformation environment.

Want to work on a Microsoft Digital transformation? Want to grow your IT career? Are you a proactive, friendly Desktop Support Engineer / 2nd line Support Engineer, with strong Microsoft desktop /EUC support experience? Do you like to learn? My client is very proactive in providing both hands on training and also support for more formal accreditations/certifications. They’re currently undertaking a group wide digital transformation. They have a cloud first strategy (Azure) and are looking to further leverage Microsoft technologies to support operational efficiencies aligned to their exciting growth plans. Based at their central London offices, you will be responsible for the 2nd line, desktop support, for numerous sites across central London. You will be working on the support and resolution of broad ranging issues across hardware, software and network technologies. The environment is very much Microsoft/Windows based, so Office 365, Intune, Outlook & Exchange, Active Directory, Endpoint, etc. The role will also see you contribute to several key IT projects including a Windows 11 rollout, ongoing cloud migrations, and their Cyber Security program. There’s a lot going on, with plenty of opportunity to gain in-depth technical experience. As mentioned, you would receive continuous training and development, to enable you to progress your skills and your career - lots of opportunity to learn! Ideally you will have the following skills/experience:

At least 12+ month's experience of 2nd line/ desktop support
Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11)
Strong LAN/WAN and Active Directory
Degree in IT
The ability to work well under pressure to strict deadlines
Excellent communication skills and a confident telephone manner
Hold a full UK driving license

This is a real opportunity to make a difference at a key period of time for organisation! Big Red has this role exclusively and we have interview slots available. To be considered please send through your CV ASAP!

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