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- Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution.
- Documentation: Maintain and update accurate knowledge base documentation quarterly.
- Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of IT services and applications.
- Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery.
- Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance.
- Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively.
- Service Improvement: Contribute to the enhancement of support processes and identify opportunities to improve service provisions.
- On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required.
- Ad Hoc Tasks: Undertake additional duties as needed to support business requirements.
- Active Directory administration, user maintenance, and group configuration.
- Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange).
- Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint).
- Multi-factor authentication setup (MS MFA, DUO).
- VMware and HP hardware.
- Apple hardware and macOS/iOS.
- MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer).
- Up to £40,000
- Comprehensive benefits, including private healthcare and contributory pension.
- Opportunities for professional development and career progression.
