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IT Desk Support Engineer - French speaking

FRENCH RESOURCES
Posted 10 hours ago, valid for 4 days
Location

London, Greater London EC1R 0WX

Salary

£38 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • French Resources is recruiting an IT Help Desk Support Engineer for Momentum, a partner of Eurostar, preferably French speaking.
  • The ideal candidate should have previous experience in IT Help Desk Support and be proactive and personable.
  • This role involves providing first and second-line technical support for IT issues across UK and European operations.
  • Candidates should have strong technical knowledge and be fluent in both French and English, with a salary of up to £38k per annum plus bonuses.
  • The position requires the ability to travel to operational sites in mainland Europe approximately once a month.

French Resources has been selected to work with Momentum, partner of Eurostar, to recruit an IT Help Desk Support Engineer, ideally French speaking.

Our client is looking for a proactive and personable French speakingIT Desk Support Engineer with previous experience in IT Help Desk Support to join their dynamic team. This role supports the IT needs of their UK and European operations, ensuring that all systems are functional, secure, and optimised for performance. You will be the go-to person for technical issues, offering first- and second-line support both remotely and in person.

ROLE of the IT Help Desk Support Engineer:

  • Providing first and second-line technical support for hardware, software, network, and system issues.
  • Troubleshooting and resolving IT problems efficiently, with a strong emphasis on customer service and a "can-do" attitude.
  • Acting as the IT representative across all bases UK/FR/BE/NL - primarily based in the UK
  • Travelling to and supporting four operational sites across mainland Europe (approx. once per month or as required).
  • Escalating unresolved issues appropriately and follow up on ticket resolution.
  • Maintaining IT asset inventory and perform routine maintenance and upgrades.
  • Assisting with onboarding/offboarding employees, including configuring devices and access permissions.
  • Collaborating with central IT teams and local stakeholders to ensure smooth service delivery.
  • Thinking outside the box to deliver creative, timely solutions to unique problems in a fast-paced hospitality environment.

PROFILE:

  • Fluent in French and in English with strong communication skills, Dutch will be a plus
  • Previous experience in an IT Help Desk or Support Engineer role, ideally within a customer-centric or hospitality setting.
  • Strong technical knowledge of Active Directory, Microsoft Windows, Office 365, hardware (laptops, printers, mobile devices), and networking fundamentals.
  • Knowledge of ITIL practices and/or ticketing systems, of Microsoft Intune for device management, of Box and Sharepoint, of Remote Desktop Tool - Teamviewer/Ninja
  • Working knowledge of Apple products
  • Demonstrated problem-solving abilities with an ability to troubleshoot under pressure and adapt quickly.
  • Excellent interpersonal skills and the confidence to support staff at all levels in person and remotely.
  • Ability to work independently, prioritise tasks, and multitask effectively.
  • Ability to live and work in the UK without any restrictions and to travel to the EU with the relevant travel documentations.
  • SALARY & BENEFITS:
  • Up to £38k pa plus bonus
  • Excellent benefits including bonus, meal allowance, discounted Eurostar tickets, contributory pension, 25 days’ holiday, cycle to work, discount in selected shops within St Pancras station and many more.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.